For the past few months, we have been working on improving the customer self-service for creating cases – the Retino Portal. The result is a redesigned, modernized version of the customer form, which brings a number of improvements:

Modern design with an emphasis on optimization for mobile devices

We modernized the design of the entire Portal with an emphasis on better UX and faster loading. The styles are now consistent across the entire Portal, and filling out on mobile is exceptionally comfortable. Likewise, we removed the full-screen view and made better use of every pixel.

Refund via discount code and easier return of money to the account

For users of the Shoptet platform, we have added the option to refund the customer with a discount code completely automatically. After creation, a message will appear in the details of the case, which you only need to confirm to generate the code. Users of other solutions can also use this refund method, they just have to generate the code themselves.

At the same time, it is now possible to process customers with a Czech account and IBAN in one step, it only depends on the currency of the case or order. There is also the option to add your own refund method.

Redesigned logic for easier form filling

I thought very carefully about the entire logic of filling out the form and came up with several modifications that minimize possible questions and inconsistencies. All steps follow one another logically and users do not fill in anything they don’t have to.

Better options for customizing the appearance of the form

We have expanded the options for setting the appearance so that you can better adapt the Portal to the design of your website. You now have the option to choose, for example, the rounding of corners.

Ability to place multiple Portals on one URL

Some users who have multiple accounts need to place multiple Portals on one URL. That too is now possible.

How to activate the new Portal?

You can activate the new version of Retino Portal right now, directly in the administration. Just click on the Activate new Portal button.

The new portal is currently available in the following languages: Czech 🇨🇿, Slovak 🇸🇰, English 🇬🇧, Polish 🇵🇱 and Hungarian 🇭🇺. We will add support for additional languages ​​on the automatic switchover date mentioned below.

If you have any feedback after activating the Portal, we will be happy if you write it to our customer support.

For all other users, we will activate the new version automatically on June 8, 2023. The change should be completely without complications, but we would still like to ask you to check the integration and all the settings.

Newly registered users have the new version automatically.