Fair pricing, no commitment.
Whatever youre handling a few shipments of orders, our prices adapt to your volume. Tailor-made solutions for businesses of all sizes.
Professional Returns & Claims System
Over 2000 e-shops use Retino to handle their returns and claims. Join other succesful e-shops like Scontro Furnitrue, 4camping or Sportega.
What can we help you with?
- Perfect customer self service
- Thoughtful reverse logistics
- Automatic refunds and credit notes
- Clear statistics and reporting
Professional Shipment Tracking
Offer your customers clear access to tracking their shipments. With custom branding, responsive design and all important information in one palce.
What’s included
- Multiple e-shop management
- Custom branding
- Wide carrier network
- Automatic notifications
- Intelligent problem detection
- Delivery extension
- Detailed analytical reports
- API & Webhooks
Price per shipment
from 0.015 €
Minimum monthly payment 15 €
Start now for freeFeature comparison
Basic
Professional return management for any-size store.
- Price per case
-
1.3 €0 - 100 cases a month1.1 €101 - 250 cases a month0.9 €251 - 1000 cases a month
- Minimum monthly payment
- 15 €
Customer self-checkout
- Embedded portal
- Yes Yes
- Automtic data collection
- Yes Yes
- Multi-language
- Yes Yes
- Rever shipping through Retino contracs
- Yes Yes
- Reverse shipping through custom contracts
- 15 € a month per contract
Return management
- Simple returns dashboard
- Yes Yes
- Customer communication
- Yes Yes
- Team activities
- Yes Yes
- Refunds
- Yes Yes
- Manual shipping ordering
- Yes Yes
- Documents and claim protocols
- Yes Yes
- Custom processes
- Yes Yes
- Automatic rules
- Yes Yes
- Stats and reporting
- Yes Yes
Integrations
- API access
- Yes Yes
- Connecting with supported platform
- Yes Yes
- Connecting through XML feed
- 249 € one-time payment
Services
- Customer support
- Yes Yes
- Onboarding
- from 499 €
- Employee training
- No No
- Custom contract
- No No
- Payment
- card only
Enterprise
The best of Basic with premium services. Suited perfectly for large stores.
- Price per case
- Tailored over 1000 cases a month
- Minimum monthly payment
- -
Customer self-checkout
- Embedded portal
- Yes Yes
- Automtic data collection
- Yes Yes
- Multi-language
- Yes Yes
- Rever shipping through Retino contracs
- Yes Yes
- Reverse shipping through custom contracts
- Yes Yes
Return management
- Simple returns dashboard
- Yes Yes
- Customer communication
- Yes Yes
- Team activities
- Yes Yes
- Refunds
- Yes Yes
- Manual shipping ordering
- Yes Yes
- Documents and claim protocols
- Yes Yes
- Custom processes
- Yes Yes
- Automatic rules
- Yes Yes
- Stats and reporting
- Yes Yes
Integrations
- API access
- Yes Yes
- Connecting with supported platform
- Yes Yes
- Connecting through XML feed
- Yes Yes
Services
- Customer support
- Yes Yes
- Onboarding
- Yes Yes
- Employee training
- Yes Yes
- Custom contract
- Yes Yes
- Payment
- card or wire transfer
| Price per case |
1.3
€
0 - 100 cases a month
1.1
€
101 - 250 cases a month
0.9
€
251 - 1000 cases a month
|
Tailored over 1000 cases a month |
|---|---|---|
| Minimum monthly payment | 15 € | - |
Customer self-checkout
| Embedded portal | Yes Yes | Yes Yes |
|---|---|---|
| Automtic data collection | Yes Yes | Yes Yes |
| Multi-language | Yes Yes | Yes Yes |
| Rever shipping through Retino contracs | Yes Yes | Yes Yes |
| Reverse shipping through custom contracts | 15 € a month per contract | Yes Yes |
Return management
| Simple returns dashboard | Yes Yes | Yes Yes |
|---|---|---|
| Customer communication | Yes Yes | Yes Yes |
| Team activities | Yes Yes | Yes Yes |
| Refunds | Yes Yes | Yes Yes |
| Manual shipping ordering | Yes Yes | Yes Yes |
| Documents and claim protocols | Yes Yes | Yes Yes |
| Custom processes | Yes Yes | Yes Yes |
| Automatic rules | Yes Yes | Yes Yes |
| Stats and reporting | Yes Yes | Yes Yes |
Integrations
| API access | Yes Yes | Yes Yes |
|---|---|---|
| Connecting with supported platform | Yes Yes | Yes Yes |
| Connecting through XML feed | 249 € one-time payment | Yes Yes |
Services
| Customer support | Yes Yes | Yes Yes |
|---|---|---|
| Onboarding | from 499 € | Yes Yes |
| Employee training | No No | Yes Yes |
| Custom contract | No No | Yes Yes |
| Payment | card only | card or wire transfer |
- What if I'm not satisfied?
We offer a 14-day satisfaction guarantee. If you pay us for the first time and change your mind within 14 days, write to us and we will refund your money. All premium features also have a 14-day trial period. If you deactivate the feature during the trial period, we will not charge you anything at all.
- Can I cancel my subscription?
Of course. If you cancel a premium feature, it will remain active until the end of the monthly billing period and we will deactivate it after the billing period and you will not have to pay anything anymore. There are no long-term commitments with Retino.
- What payment methods do you offer?
You can use all popular credit cards. We use Stripe as a card payment provider. Please note that payment by bank transfer is only possible with the Enterprise plan.
- Will my data be safe?
The protection of customer data is one of our highest priorities. We use standard security approaches and tools to keep your data safe. We operate Retino in accordance with the GDPR.