Retino Returns
Automated management of returns and claims from A to Z. Save time and hassle — for yourself and your customers.
Still using printed forms?
Offer customers a smooth return process.
Customer self-service
A smart integrated portal guides the customer through initiating their return or claim without needing assistance from your customer support.
We handle return shipping
Return shipping can be ordered when creating the case. We offer pickup from addresses and parcel shops for most carriers. Shipping can be paid by you or the customer.
The customer is kept informed
Retino automatically informs about the progress of the return/claim. Each case has its own tracking page = fewer calls to customer support.
Everything in one place
In the Retino administration, you see the detailed history for each case. It includes all customer communication, status changes, processed refunds, and much more.
We keep track of deadlines
You'll keep all cases organized and nothing will be forgotten. Each case has its deadline – or multiple deadlines – making prioritization simple.
Refunds in a few clicks
The customer enters their account number when creating the case. From Retino, you can then easily send a payment order. We have direct integration with Fio bank and bulk exports for other banks.
Statistics and reporting
Retino collects data about your return process and creates clear statistics from it. You'll finally have insight into your returns and claims.
We increase customer satisfaction
And you can measure it. After a case is closed, we send the customer a satisfaction survey. You can then easily see what went well and what didn't. We reward the best e-shops with our 'Hassle-Free Claims' certificate.
Do you ship internationally?
Retino communicates in 22 languages
Retino can communicate with your customers in 22 languages and we handle return shipping for you in 23 EU countries. We are also constantly expanding our international support.
Hassle-free post-purchase care
Resolve returns and claims in seconds
- Clear online form
- Customers easily fill out the request and submit it immediately for processing. No paper forms.
- Just an email or order number is needed
- Customers can easily initiate a return or claim and track its status – just enter an email or order number.
- Done in 2 minutes
- Initiating a return or claim is quick and easy – the whole process takes just a few moments.
- Automatically generated shipping label / code
- The customer immediately receives a shipping label or code for easy shipment.
Retino in numbers
Join 2000+ e-shops growing with us
- Returns and claims processed
- 2 000 000+
- EU countries
- 25
- Languages
- 22
- Years of experience
- 8
Retino Returns through the eyes of clients
"Deploying Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
"Retino significantly sped up our claim processing, and our customers rate it highly. Plus, the development is handled by a third party, allowing us to fully focus on sales."