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You can now also connect Retino to e-shops on the Shopware platform

Mezi integracemi s e-shopovými platformami vítáme Shopware! Toto flexibilní e-shopové řešení udávající trendy rozšiřuje naši nabídku integrací. Podívejte se na bližší informace a pokud Shopware používáte, neváhejte si propojení aktivovat.

You will meet Retino at the Shopcamp and Upterdam conferences in September

The e-commerce calendar fills up quickly after the summer holidays, and Retino cannot miss the most interesting events. Already on September 7, 2023, you can meet us at the community e‑commerce conference Shopcamp and the official Retino afterparty! On September 21, 2023, we are heading to Slovakia for the 5th edition of the Upterdam conference. […]

Activate the new Retino Portal

For the past few months, we have been working on improving the customer self-service for creating cases – the Retino Portal. The result is a redesigned, modernized version of the customer form, which brings a number of improvements: Modern design with an emphasis on optimization for mobile devices We modernized the design of the entire […]

Retino automates 75% of Grizly.cz’s customer care

Problem Grizly.cz is growing by 100% every year and that means a Grizly.cz is growing by 100% every year and that means a constant increase in workload in practically all departments. Of course, this also applies to reverse processes and the related customer care requirements. Solution Grizly.cz needed a scalable solution to handle the constant […]

Thanks to Retino, Nakup-Nabytek.cz has great overview of returns and exchanges. Moreover, they save 70 % of time.

Nakup-nabytek.cz je zavedený e-shop s nábytkem a bytovými doplňky. E-shop disponuje vlastním skladem, kde se nachází přes 10 000 produktů dostupných ihned k odeslání.

Topgal.sk uses Retino to pursue extra customer care. This strategy turs out as highly profitable in the long run.

Topgal uses Retino to pursue extra customer care. This strategy turs out as highly profitable in the long run. Mr. Zoltán Korcsmáros is the leader of customer support at Topgal.sk. We talked about ther returns and exchanges solutions and about their approach towards customers generally. Topgal.sk is rated 99 % on Heureka.cz (Czech shopping portal). […]

E-shop OdKarla.cz saves 75% of time thanks to Retino automatization

E-shop OdKarla.cz saves 75% of time thanks to Retino automation OdKarla.cz is an e-shop with secondhand products and 14 days return period. Customer´s happiness is the top priority for OdKarla.cz. This is proven also by the participation in final round of two categories of renomed Czech awards the Křišťáová Lupa. With a pinch of salt, […]

eCommerce Trends That Can Cost You Conversions

eCommerce Trends That Can Cost You Conversions The internet is full of trends you should follow to give your online store a competitive edge. However, not all of them are as effective as they seem to be. We’ve listed 4 eCommerce trends that can be a burden to your business if you don’t consider the […]

Benefits of Collecting Customer Feedback

Benefits of Collecting Customer Feedback Want to drive customer loyalty? Ask for feedback from your customers after every purchase they made. 67% of customers mention bad experience as a reason to churn but only 1 out of 26 unhappy customers complain, the rest remain silent. If you don’t ask for feedback your customers will just […]

Online Stores That Provide Great Return Policies

Online Stores That Provide Great Return Policies What is the secret of successful online stores? They never forget about post-purchase experience. With 70% of customers reading your return policy, it is a great chance to turn your return policy into your competitive advantage. A today’s customer is looking for an excellent shopping and also post-shopping experience. […]