Retino Returns
We streamline returns and claims – automating, accelerating, and ensuring a smooth process for both you and your customers.
Customer registers the case
In your online store. Our smart embedded portal navigates the customer through the case registration without the need of assistance from your customer care.
Customer registers the case
In your online store. Our smart embedded portal navigates the customer through the case registration without the need of assistance from your customer care.
Reverse shipping? Done
When registering the case, the customer can order their reverse shipping easily. From Prague or Timisoara, doesn't matter. We offer parcelshops and pick-ups from many carriers. The shipping can be paid by you or the customer.
Reverse shipping? Done
When registering the case, the customer can order their reverse shipping easily. From Prague or Timisoara, doesn't matter. We offer parcelshops and pick-ups from many carriers. The shipping can be paid by you or the customer.
Keep the customer informed
We'll do that for you with emails and dedicated tracking page. That means less phone calls to your customer care.
Keep the customer informed
We'll do that for you with emails and dedicated tracking page. That means less phone calls to your customer care.
All in one place
V administraci Retina vidíte u každého případu jeho detailní historii. V ní najdete veškerou zákaznickou komunikaci, změny stavů, zpracované refundace a mnoho dalšího.
All in one place
In the Retino administration, we track the detailed history of every case. You will find there communication history with customers, case status changes, processed refunds, shipping history, and much more.
We watch deadlines
In every return case, there is a system and order. Every deadline is carefully watched therefore nothing will be forgotten. Deadline order keeps you on track and your work is simply prioritized.
We watch deadlines
In every return case, there is a system and order. Every deadline is carefully watched therefore nothing will be forgotten. Deadline order keeps you on track and your work is simply prioritized.
Quick refunds
Your customer enters his account number during the case registration at your site. Therefore you can simply and quickly create payment orders directly from Retino.
Quick refunds
Your customer enters his account number during the case registration at your site. Therefore you can simply and quickly create payment orders directly from Retino.
Stats and reporting
Retino collects data about your return process and generates clear reports about return reasons and customer satisfaction. You will have insight like never before.
Stats and reporting
Retino collects data about your return process and generates clear reports about return reasons and customer satisfaction. You will have insight like never before.
Higher customer satisfaction
After closing the case, we will ask your customer about their satisfaction with the service. We will reward the best e-shops with our Effortless Returns certificate.
Higher customer satisfaction
After closing the case, we will ask your customer about their satisfaction with the service. We will reward the best e-shops with our Effortless Returns certificate.
International service
Retino can communicate with your customers in 10 languages and we support shipping carriers in different countries. We are also constantly expanding our international support.
International service
Retino can communicate with your customers in 10 languages and we support shipping carriers in different countries. We are also constantly expanding our international support.
Hassle-free return process
Returns and claims in One Place
- Just email or order number needed
- Customers can easily create a return or claim and track its status – all they need is an email or order number.
- User-friendly online form
- Customers can easily fill out the request and submit it for processing immediately. No paper forms needed.
- Done in 2 minutes
- Creating a return or claim is quick and easy – the whole process takes just a few moments.
- Automatically generated shipping label / code
- Customer immediately receives a shipping label or code for easy parcel sending.
- Live overview of return / claim
- Customer can track the status of their return or claim in real-time at any time.
- Simple process – happier shopping
- Quick and intuitive system simplifies product returns, leading to greater customer satisfaction.
Try Retino Returns
Retino Returns in numbers
Retino Returns through our clients' eyes
"Implementing Retino in our company was simple and quick. Through mutual discussions, we customized the application to meet our expectations and help us solve our current challenges."
"Retino has significantly accelerated our claims processing, and our customers rate it excellently. Plus, the development is handled by a third party, allowing us to focus fully on sales."
Retino integrates in no time
With a single integration, we support up to 12 popular e-commerce platforms. If your e-shop runs on one of them, Retino integrates automatically after downloading the plugin, in under a minute.
This is Retino. And you should try it.
Want to have returns and claims under control?
Want to track every package from warehouse to customer in real time?
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