The new standard in post-purchase care

We automate post-purchase care, helping over 2,000 online stores enhance customer satisfaction, save time, and significantly reduce costs. Gain a strong competitive advantage with our advanced shipment tracking and the market's most reliable returns and claims solution.

Return request received for order #R2025-1295.

Return approved. Shipping label generating...

Return label rate was created
GLS.
186970
004208765432101

Package sent by customer. Tracking return:

Label
In Transit
Received

Item received at warehouse. Inspection in progress.

Return processed. Refund issued.

Retino Returns

Simplify returns and claims

We help online stores streamline returns and claims management – saving time, boosting efficiency, and strengthening customer loyalty.

Clear Management of Returns and Claims

Clear Management of Returns and Claims

All returns and claims clearly organized in one place. No more missed deadlines – always know the status of each case.

Self-service customer portal

Self-service customer portal

Customers manage their own returns/claims without assistance. Our integrated portal guides them through the entire process, saving time for both you and them – ensuring a smooth and stress-free experience.

Hassle-free return shipping

Hassle-free return shipping

Customers can arrange return shipping directly when submitting their request. Collection is available from addresses or parcel shops of most carriers, with shipping costs payable by either the customer or you.

Refunds and credit notes in just a few clicks

Refunds and credit notes in just a few clicks

Create credit notes, send them directly to your accounting system, and process refunds in just a few clicks – quickly and error-free.

Retino Tracking

Smart shipment tracking

Optimize logistics, reduce costs, improve customer experience, and keep shipping issues under control – with Retino Tracking.

Clear overview of all shipments

Clear overview of all shipments

All shipments clearly displayed in one place. Filter by status and easily identify issues, enabling you to react quickly and miss nothing.

Automated customer notifications

Automated customer notifications

Thanks to automated notifications, customers always know their shipment's location – without needing to contact customer support. "Where is my parcel?" inquiries will significantly decrease.

Data-driven delivery improvement

Data-driven delivery improvement

We analyze carrier performance, costs, trends, and the root causes of issues. This enables you to deliver.

Track & Trace directly on your website

Track & Trace directly on your website

Customers get a complete overview of their shipment directly on your online store. All information is available without redirection to carrier websites.

Try all Retino features FREE for 14 days

Success stories

TOP brands on the market use Retino

Retino processes 10% of all shipments in Czech e-commerce and over 2 million returns and claims. Thanks to our tools, e-shops can grow more efficiently, save time and costs, and offer customers top-notch service.

Grizly

“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”

Petr Miklík
CMO
SCONTO Nábytek

"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."

Ondřej Beneš
Manager of Customer Experience
Olivie

"Thanks to Retino Tracking, we have access to data that e-shops don't typically have. We are creating more marketing activities and have already negotiated cheaper shipping. However, this is only the first successful negotiation, which we will build upon. Moreover, we have great feedback from customers on Retino Tracking – they often say they have never experienced such clear and transparent delivery."

Lukáš Sluka
CEO
Od Karla

"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."

Lubor Nosek
E-commerce Manager
Rituals

"Retino helped us simplify and speed up our return processes. 100% recommend!"

Ondřej Piskač
E-commerce Manager
Topgal

"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."

Michal Sitár
Head of Customer Support
Vikio

"Retino is a really big benefit for us. We have an overview of all cases."

Jiří Kuneš
CEO
Invital

"Although customers choose a carrier in their shopping cart, they don't differentiate whether the mistake is made by us or the carrier, i.e., a third party. Using Retino Tracking is more or less the only way to combat this."

Vít Hellebrand
CEO
Bosonožka

"Previously, we didn't have an overview of carrier performance. Now we do – and that helps us grow."

Zuzana Koubková Sovjáková
CEO
Kilpi

"Today, we know about a shipment problem before the customer does, and thanks to notifications, we have reduced undeliverable shipments by 44%."

Lukáš Pavelek
E-commerce manager
Růžový slon

"Thanks to Retino, the customer support team has a clear overview and can dedicate time to more meaningful inquiries. Thanks to Retino, we know when to intervene. And most importantly – we are the ones who provide customers with specific information."

Adriana Skotalová
Customer Support Manager
WOOX

"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."

Petr Vaculík
Co-owner

Integrations

Connect in just a few clicks

"Regardless of which platform you use, Retino will perfectly adapt to your system. We are also prepared for your custom solutions. Connection is a matter of a few clicks and does not require extensive technical knowledge."