Retino Tracking
Track shipments on the E-shop → Customer route. Increase deliverability and handle problematic shipments promptly.
New standard of post-purchase care
We automate after-sales service for e-shops, handling millions of orders monthly. Save time and boost customer satisfaction thanks to advanced shipment tracking and the most reliable returns and complaints solution on the market.
More than 2000 e-shops grow with us. See how Retino… See how Retino helped them.
Track shipments on the E-shop → Customer route. Increase deliverability and handle problematic shipments promptly.
Automate the management of returns and claims from A to Z. Speed up the resolution process and increase customer satisfaction.
Clear overview of returns and claims
Complete automated management of returns and claims. Customers can submit cases online directly on the e-shop, including ordering return shipping. No more shipments to the wrong address. Communication, handling return shipping, creating credit notes, refunds in just a few clicks, and clear analytics. That's Retino Returns.
Save up to 75% of your time
Retino Returns is especially appreciated by e-shops that need to handle multiple returns and claims and want to save up to 75% of their time through automation. We'll monitor deadlines for you and provide data for better efficiency.
Early detection of problematic shipments
We detect problematic shipments before the customer contacts you. This increases customer satisfaction and significantly reduces support inquiries.
Track shipments from one place
Optimize your logistics processes with everything you need in a single location. Access information on all shipments from your e-shop to the customer. Retino Tracking promptly identifies problematic shipments, while automation extends collection periods at pickup points. Additionally, automated emails branded with your e-shop's colors guarantee 100% customer care.
Real results that speak for themselves. Discover how our solution can positively impact your numbers too.
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
"Retino helped us simplify and speed up our return processes. 100% recommend!"
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