Retino Tracking
Have a perfect overview of shipments on the E-shop → Customer route. Reduce the number of undelivered packages and handle problematic shipments promptly.
Automating post-purchase processes
Forget manual checks and lengthy communication. Our platform automates key processes and saves you tens of hours per month.
More than 2000 e-shops grow with us. See how Retino… See how Retino helped them.
One platform, multiple solutions
Retino Returns
Automate the management of returns and claims from A to Z. Speed up the resolution process and increase customer satisfaction.
Comprehensive services
Post-purchase care in one place
Returns and claims
Returns made simple
All information about individual returns and claims in one place. Customers can submit cases online directly on the e-shop. No more shipments to the wrong address. Communication, handling return shipping, creating credit notes, refunds with just a few clicks, and clear analytics. That's Retino Returns.
Returns and claims
Save up to 75% of your time
Retino Returns is especially valued by e-shops that need to manage multiple returns and claims from one place and save up to 75% of their time through automation. We'll monitor deadlines for you and provide data for better efficiency.
Retino Tracking
Early detection of problematic shipments
We detect problematic shipments before the customer gets upset. This increases customer satisfaction and reduces support inquiries.
Retino Tracking
Track shipments from one place
Optimize your logistics processes with everything you need in a single location. Access information on all shipments from your e-shop to the customer. Retino Tracking promptly identifies problematic shipments, while automation extends collection periods at pickup points. Additionally, automated emails branded with your e-shop's colors guarantee 100% customer care.
Retino in numbers
Real results that speak for themselves. Discover how our solution can positively impact your numbers too.
- Processed returns and claims
- 2,000,000+
- Carriers
- 15+
- EU countries
- 25
- Languages
- 22
Authentic experiences and results that speak for themselves
What they say about us...
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO, Grizly
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondřej Beneš
SCONTO Nábytek
"We didn't have a completely clear overview of where a claim was or what stage it was in. That changed with Retino."
Petr Vaculík
WOOX
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Director of Customer Support, Topgal
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager, Rituals
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Frequently Asked Questions
From our blog
News about Retino, case studies, and many other interesting topics.
You can now also connect Retino to e-shops on the Shopware platform
We welcome Shopware among our e-commerce platform integrations! This flexible, trend-setting e-commerce solution expands our range of integrations. Check out more details, and if you use Shopware, feel free to activate the integration.
You will meet Retino at the Shopcamp and Upterdam conferences in September
The e-commerce calendar fills up quickly after the summer holidays, and Retino cannot miss the most interesting events. Already on September 7, 2023, you can meet us at the community e‑commerce conference Shopcamp and the official Retino afterpart...
Activate the new Retino Portal
For the past few months, we have been working on improving the customer self-service for creating cases - the Retino Portal. The result is a redesigned, modernized version of the customer form, which brings a number of improvements: Modern desi...