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Simplify returns and claims

No more handling returns and claims manually. Retino Returns automates the entire process – from customer request to refund.

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Grizly
Shaker - Black
1 piece for 209 CZK
Why are you returning?
Inappropriate gift
Inappropriate gift
Wrong size
Damaged product
Changed my mind
How to send the goods back?
Create a return
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My cases
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Open cases
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179
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20200004
Petr Novák
Tomorrow
20200003
Lukáš Svoboda
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20200003
Tomáš Černý
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Customer reviews
Score Case Customer
20200001 Petr Novák
20200003 Lukáš Svoboda
20200004 Petr Novák
20200005 Bruce Willis
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
Retino Returns

All your cases in one place

See all returns, claims, and exchanges in one place. Know what’s waiting to be resolved, who’s handling each case, and where the process has stalled. Deadlines, communication, and next steps are all available directly within each case.

What Retino Returns can do

Manage the whole process

Customers submit a return, claim, or exchange request online, and Retino guides you through the entire process. Shipping, communication, credit notes, and refunds all stay in one workflow.

Self-service online form

Customers submit returns, exchanges, or claims online and provide all the details themselves — saving your team time and manual work.

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Self-service online form

Return shipping built into the process

Customers arrange return shipping when creating a case, with home pickup or drop-off. You decide who pays.

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Return shipping built into the process

Refunds & credit notes in a few clicks

Create a credit note, send it to your accounting system, and issue a refund in a few clicks — quickly and error-free.

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Customer profiles and segments

Retino automatically assigns customers to segments based on your rules. Easily identify VIP customers or those with high return rates, and add your own tags or internal notes.

Exchanges

Turn returns into exchanges

Instead of a refund, customers choose another product. Retino connects the return and new order in one process, so you keep the sale without handling the exchange manually.

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Benefits

Key advantages of Retino Returns

An overview of returns and a simplified process are not the only benefits you'll get.

Customer satisfaction and retention

The online portal eliminates paperwork – customers can arrange shipping in just two clicks and track the status of their return/claim in real time.

Up to 75% time savings

Automated communication, a centralized overview, refunds directly from the online store, and fewer support queries free up your team's time, allowing them to focus on growth.

Reduced customer support inquiries

The intuitive self-service portal and automatic notifications significantly reduce the number of phone calls and emails.

Minimizing errors

Online validation eliminates typos, incorrect addresses, and incorrect bank account details. Shipments to the wrong address will become a thing of the past.

Clear reports for optimization

Automated data collection provides statistics for service optimization. You'll gain valuable insights into your returns and claims.

Effective team management

The system allows for easy assignment of cases among employees, giving you control over the entire process.

Integration

Connect Retino Returns in just a few clicks

We support most major platforms on the market, including international ones. Have a custom solution? We've got you covered. Integration takes just a few clicks and no technical expertise.

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Shopify
Upgates
Shoptet
Fastcentrik
BSshop
Prestashop
Webareal
Byznysweb
Theshop
WooCommerce
Shopware
+7 more

Try all features FREE for 14 days

Gain a strong competitive edge with the most reliable returns and complaints solution on the market. Plus, you can get returns up and running in the free version — no credit card, no time limit.

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From chaos to clarity

Stories of online stores that streamlined their return processes

Read how our clients resolved the chaos of returns and claims, saved up to 75% of their time, and increased customer retention.

Background for Ondřej Beneš testimonial
"Implementing Retino in our company was simple and quick. Based on collaborative discussions, we customized the application to meet our expectations and help us address our current challenges."
O

Ondřej Beneš

Background for Petr Miklík testimonial
"Retino has significantly sped up our claim processing, and our customers rate it very highly. Moreover, with development handled by a third party, we can fully focus on sales."
P

Petr Miklík

Background for Petr Vaculík testimonial
"We lacked a precise overview of where claims were and their current stage. That changed with Retino."
P

Petr Vaculík

Background for Ondřej Piskač testimonial
"We used to handle everything in Excel. Retino has helped us simplify and speed up our return processes. We 100% recommend it!"
O

Ondřej Piskač