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Simplify returns and claims

No more handling returns and claims manually. Retino Returns automates the entire process – from customer request to refund.

Create free account Contact us
Grizly
Shaker - Black
1 piece for 209 CZK
Why are you returning?
Inappropriate gift
Inappropriate gift
Wrong size
Damaged product
Changed my mind
How to send the goods back?
Create a return
Your views
6
My cases
show
37
Open cases
show
179
Cases in 30 days
show
Upcoming deadlines
20200004
Petr Novák
Tomorrow
20200003
Lukáš Svoboda
In 5 days
20200003
Tomáš Černý
In 10 days
Customer reviews
Score Case Customer
20200001 Petr Novák
20200003 Lukáš Svoboda
20200004 Petr Novák
20200005 Bruce Willis
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket
astratex
vuch
knihydobrovsky
grizly
4camping
bezvavlasy
rituals
sconto
brainmarket

Returns and claims in one place

Customers submit their request online, the system notifies you and keeps them updated on the status. A shipping label is generated automatically – and you stay in control of the entire process.

Return #502 2 hours ago
Customer Portal Automatic Labels Multilingual

Conditions Check

Within 30 days / No defects / Original packaging

14:32

Generating Label

Expected pickup tomorrow

Right now

Awaiting Shipment

Expected pickup: tomorrow

Returns Overview

Last 30 days

Pending

11

Ø 2-3 days

Received

87

To process

Completed

76

87.4% success rate

Top Return Reasons

Wrong size
0%
Changed mind
0%
Damaged goods
0%
Other
0%

Average Time

4.8 days

From request to completion

Satisfaction

4.8/5

Process rating

Self-service online form

Customers handle it themselves. An online form guides them step by step – saving time for both you and them.

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Return shipping
Just a few clicks
Home pickup
Quick case resolution
I'm interested!

Hassle-free return shipping

Customers order return shipping directly in the online form. Pickup can be arranged from their address or parcel shops of most carriers – and you decide who pays.

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Return I want to return my order.
Return order
Complaint

Credit notes and refunds in just a few clicks

Create a credit note, send it directly to your accounting system, and process refunds in just a few clicks – quickly and error-free.

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Reported Cases
316
Archive
83
Without Credit Note
20
Search...
Case Number Order Number Customer Deadline
RMA20220161 RMA20220160 RMA20220158 RMA20220157
115819213 11589023 11589020 1159000
James Wilson Sarah Parker Emily Johnson Michael Brown
Tomorrow
In 2 Days
In 3 Days
In 25 Days
Benefits

Key advantages of Retino Returns

An overview of returns and a simplified process are not the only benefits you'll get.

Customer satisfaction and retention

The online portal eliminates paperwork – customers can arrange shipping in just two clicks and track the status of their return/claim in real time.

Up to 75% time savings

Automated communication, a centralized overview, refunds directly from the online store, and fewer support queries free up your team's time, allowing them to focus on growth.

Reduced customer support inquiries

The intuitive self-service portal and automatic notifications significantly reduce the number of phone calls and emails.

Minimizing errors

Online validation eliminates typos, incorrect addresses, and incorrect bank account details. Shipments to the wrong address will become a thing of the past.

Clear reports for optimization

Automated data collection provides statistics for service optimization. You'll gain valuable insights into your returns and claims.

Effective team management

The system allows for easy assignment of cases among employees, giving you control over the entire process.

free trial

Try all features FREE for 14 days

Create a free account Contact us
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Integration

Connect Retino Returns in just a few clicks

We support most major platforms on the market, including international ones. Have a custom solution? We've got you covered. Integration takes just a few clicks and no technical expertise.

All integrations Contact us
Shopify
Upgates
Shoptet
Fastcentrik
BSshop
Prestashop
Webareal
Byznysweb
Theshop
WooCommerce
Shopware
+5 more
From chaos to clarity

Stories of online stores that streamlined their return processes

Read how our clients resolved the chaos of returns and claims, saved up to 75% of their time, and increased customer retention.

Background for Ondřej Beneš testimonial
"Implementing Retino in our company was simple and quick. Based on collaborative discussions, we customized the application to meet our expectations and help us address our current challenges."
O

Ondřej Beneš

Background for Petr Miklík testimonial
"Retino has significantly sped up our claim processing, and our customers rate it very highly. Moreover, with development handled by a third party, we can fully focus on sales."
P

Petr Miklík

Background for Petr Vaculík testimonial
"We lacked a precise overview of where claims were and their current stage. That changed with Retino."
P

Petr Vaculík

Background for Ondřej Piskač testimonial
"We used to handle everything in Excel. Retino has helped us simplify and speed up our return processes. We 100% recommend it!"
O

Ondřej Piskač