Choose product categories
Customers can only exchange for in-stock items in a specific category.
Turn returns into exchanges
Give customers an easy way to exchange for a different product. Instead of refunding, you keep the revenue, and they leave happy with a new purchase.
From request to happy customer
The entire exchange runs through clear stages, and you can customize each one to fit your online store.
Exchange of goods
Step 1 of 3
Runner sneakers size 42Returning
Jacket Blue size LExchange · In stockHow will you return the goods?
Step 2 of 3Summary
Step 3 of 3- Price difference
- 15 €
- Bonus for exchange
- +5 €
- Shipping
- Free
- Additional payment
- 5 €
New goods are on the way
How satisfied are you with the exchange?
Thank you for your feedback!
Customer portal
Exchange in just a few clicks
The portal is intuitive. Customers select what they want to return or exchange, choose a different variant or anything from the catalog as a replacement, and can even add something extra to their order.
- They see their bonus, amount due, and refund in real time
- Return shipping is arranged automatically
- They pay any amount due right away in the new order
- They choose how to receive their refund
Exchange summary
- You return
- Green jacket, size M · €78.10
- You exchange for
- Green jacket, size L · €78.10
- You add
- Beanie · €16.10
- Exchange bonus
- −€4.10
- Shipping
- Free
- Amount due
- €12
Automation
Two processes, one case
For an online store, an exchange is legally and financially a return plus a new order. It used to mean tracking stock, overpayments, amounts due and manual credit notes. Retino brings it all together into a single case and handles it in the background.
Return of the original items
Label and pickup are generated automatically
New order in the online store
It’s created instantly and the items are reserved right away
Documents with no manual work
Credit note for the return, invoice for the new order.
Exchanges on your terms
Decide for yourself how exchanges work in your online store.
Handle product pricing
If the price has gone up since, you can keep it the same for the customer.
Reserve the new items
The reservation happens instantly, so the items won’t sell out in the meantime.
Product categories
You decide what can be exchanged
Some items shouldn't be exchanged, for hygiene reasons for example. Set your own rules by category: one for what customers can exchange, and one for what you offer in the free catalogue selection.
Exchange rules
T-shirtsAllowed
TrousersAllowed
JacketsAllowed
UnderwearExcluded
Benefits
Why turn on exchanges
Exchanges help you keep both the customer and the revenue. Instead of a refund, you offer a better solution that works for both sides.
Money stays with you
Instead of a refund, the customer picks something else and you keep the revenue from the original order.
Higher order value
An exchange bonus encourages customers to buy a pricier product. A return becomes a chance to grow revenue.
Less manual work
The return and the new order are recorded automatically. No manual re-entering, no mistakes.
Fewer support queries
A self-service portal guides the customer step by step. Support doesn't have to handle anything by hand.
Everything under control
Rules for stock, pricing and categories. Customers only exchange for what you actually want to offer.
Happy customer
Easy exchange, happy customer. They get what they wanted and return next time.
Save revenue with exchanges
Try all the features free for 14 days, or start with the free version of Returns with no time limit. No credit card, no commitment.
Integration
Connect in a few clicks
Connect exchanges to Shoptet and Shopify in a few clicks, no coding needed. More platforms are coming soon.
Frequently asked questions
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On their own and online, through the self-service portal. They pick what they’re returning, choose a replacement variant or anything from the catalogue, and can add something extra if they like. The whole thing takes a few clicks, whenever it suits them, with no need to contact support.
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Yes. You set the rules by category — one for items allowed for exchange (same product, different variant) and one for the free catalogue selection. Sensitive categories like underwear are simply excluded from exchange. You can also limit exchanges to in-stock items only.
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If you want to meet the customer halfway, you can set the price to stay the same even if the item has gone up in the meantime. If they’ve added a pricier item to the order, they pay the difference right away in the new order. If it’s cheaper, they choose how you refund the difference. They see both any amount due and any refund before completing the exchange.
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It’s a way to encourage the customer to pick another product instead of a refund — even a pricier one. You set the bonus as a percentage of the price or a fixed amount. That turns a return into a chance for higher revenue rather than a loss.