1.1 These Terms and Conditions (hereinafter referred to as "T&C") govern the relationships concerning the brokerage of transport services by the Intermediary between the Carrier and the Principal.
1.2 By ordering the transport service, the Principal confirms that they are familiar with these T&C and accept them in their entirety.
1.3 Definitions:
The Intermediary means the company Retino.cz s.r.o., ID No. 06222234, with its registered office at Polská 1621/11, 120 00 Prague 2, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C278391.
The Principal means a natural or legal person who orders the transport service brokered by the Intermediary.
The Carrier means one of the following companies:
PPL CZ s.r.o., ID No. 25194798, with its registered office at K Borovému 99, Jažlovice, 251 01 Říčany, registered in the Commercial Register maintained by the Municipal Court in Prague, file number C105858,
Liftago, a.s., ID No. 24278777, with its registered office at Národní 135/14, Nové Město, 110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, file number B21666,
General Logistics Systems Czech Republic s.r.o. with its registered office at Průmyslová 5619/1, 586 01 Jihlava, registered in the Commercial Register maintained by the Regional Court in Brno, file number C66184
or a combination of the above-mentioned companies.
2.1 By ordering the transport service, the Principal concludes a contract of carriage with the Carrier.
2.2 For this transport service, the Principal shall pay the agreed price to the Intermediary. This price already includes VAT and any other potential surcharges.
2.3 The Intermediary shall issue a shipping label to the Principal, based on which the transport will be carried out.
2.4 The Intermediary shall ensure that a shipment which meets all requirements will be accepted for transport.
3.1 The Principal shall ensure that:
the shipment's weight does not exceed 30 kg
the shipment is properly packaged according to the Carrier's conditions
the shipment is properly labeled according to the Carrier's conditions
3.2 In case of breach of the obligations under clause 3.1, the Intermediary is entitled to reasonable compensation for damages, for example, payment of a fine for an oversized shipment.
3.3 If the shipment is damaged during transport, the Principal acknowledges that any claim regarding the transport must be filed directly with the Carrier (not the Intermediary).
4.1 In the event that a consumer dispute arises between us and a consumer from a purchase contract or a service contract, which cannot be resolved by mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such a dispute to the designated entity for the out-of-court resolution of consumer disputes, which is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, Email: adr@coi.cz, Web: adr.coi.cz
These T&C are effective as of 28 October 2020.