Your campaigns are ready, your stock is on order and your supplier meetings are in the diary. But the real test comes when orders start piling up and customers want to know whether their parcels will arrive on time.
A return no longer has to end in a refund. Routine cases no longer need to be handled by a person. And when you need to find out something about a customer or your operations, you no longer have to search for data across multiple systems.
The integration with SupportBox, a customer communication tool, has now been extended with data from Retino Tracking. This means that with every incoming message, the support agent can see not only returns and complaints, but also the current shipment status.
Starting June 19, 2026, every EU online store must offer a withdrawal button. For Retino clients, this is nothing new – you already meet the legislation without lifting a finger.
Forget hours spent on templates and code. Our new AI editor creates professional, on-brand transactional emails for you in literally seconds — just describe what you need.
At Bosonožka, they manage thousands of returns every month with just two people, while maintaining 99.6% customer satisfaction. With Retino, they transformed a time-consuming process into an automated system that saves time, reduces errors, and improves the customer experience.
Customers expect to stay informed about their order at every step after purchase. That’s why Retino Tracking is introducing automated transactional emails — key messages that build trust, save time, and unify communication under the online store’s brand.
How to get your online store ready for the 2025 season — stress-free. Find out how to eliminate chaos around delivery, claims, and customer support. Discover what steps to take to handle record-breaking order volumes and keep customers happy enough to come back.
Olivia's experience shows that implementing the new tool brought significant benefits: a reduction in the number of undelivered shipments, saving tens of hours of work per month, increased customer satisfaction, and noticeable cost savings.