Returns under control. For Free.
Customer portal, transport ordering, and case overview for your e-shop. No monthly fee, no case fee. Forever.
Customer portal, transport ordering, and case overview for your e-shop. No monthly fee, no case fee. Forever.
From 19th June 2026, every EU e-shop must offer customers the option to withdraw from the contract as easily as they could make a purchase - in practice, a button saying "Withdraw from the contract."
With the Retino customer portal, you can easily meet this obligation. The customer clicks, fills out a form, and you automatically record the notification.
Retino Returns now offers a new free tier for users. Ideal for small e-shops that want to keep the entire process easily under control, as well as for those who want to prepare for new legislation without stress. Integrate in just a few minutes.
Get access to a basic set of tools for managing returns and complaints. Everything online, free, and with no hidden fees.
Learn moreThe customer checks in themselves. The online form guides them step by step, and the created case is immediately visible in the administration.
Customers can easily order and pay for shipping directly in the portal through carriers that Retino has contracts with. Alternatively, they can arrange their own shipping.
All returns and complaints in one place. You are always informed about every new case.
We support most key platforms on the market, including foreign ones, and can connect to custom solutions.
Create a free account - no credit card, no obligations. For the first 14 days, you have access to all features of the paid tier. Then you decide: switch to the paid version or continue with Free. Forever, with no time limits.
The connection will happen automatically with a few clicks for supported platforms. You can integrate your own solution via API or XML feed. Retino adapts to you, not the other way around.
Simply insert the prepared code onto your chosen e-shop page. From the very first minute, you will receive returns and complaints online, in an organised manner, without a single extra email.
Retino Free will help you comply with new legislation. But as you grow and want to automate, analyze, and scale, you can switch upgrade to the paid tier at any time.
Generate credit notes and manage refunds directly from the administration.
Find out why items are being returned, which products are problematic, and how much are returns costing you.
The system monitors legal deadlines for you and alerts you to upcoming dates.
Set rules and returns will be approved automatically, without operator intervention.
Customers know what's happening: emails about the return status are sent automatically.
Ability to add and offer your own shipping options.
Approve, reject, or move dozens of cases at once.
Automatic assignment of cases to specific operators based on type or category.
Define workflows exactly according to your processes — conditions, branches, actions.
Connect Retino to ERP, accounting systems, or your own dashboard via API.
The whole team in one system. With roles, permissions, and action history.
Portal and automatic notifications in multiple languages.
No matter what platform you use, Retino fits right in. We're ready for custom solutions too. Integration takes just a few clicks and no technical expertise.
Retino processes 10% of all shipments in Czech e-commerce and over 3 million returns and claims. Thanks to our tools, e-shops can grow more efficiently, save time and costs, and offer customers top-notch service.
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
"Thanks to Retino, we now spend only 30 minutes a day on claims, instead of 2 hours."
Lubor Nosek
E-commerce Manager
"Nothing slips through the cracks. We have an overview of every case, and automation facilitates communication with the customer. Plus, we appreciate the fast and flexible support from Retino."
Michal Sitár
Head of Customer Support
"Retino is a really big benefit for us. We have an overview of all cases."
Jiří Kuneš
CEO
"Implementing Retino in our company was simple and fast. Based on joint discussions, we adjusted the application to meet our expectations and help us solve our current difficulties."
Ondrej Benes
Manager of Customer Experience
“Retino has significantly sped up our claims processing, and our customers rate it highly. Plus, the development is handled by a third party, so we can fully focus on sales.”
Petr Miklík
CMO
"Retino helped us simplify and speed up our return processes. 100% recommend!"
Ondřej Piskač
E-commerce Manager
Yes, we have added a Free tier to Retino Returns, which is free for an unlimited time and for an unlimited number of cases. You just need to register using your email and password.
Insert your payment card into Retino and you will automatically receive the full version with all features. The case history and settings remain unchanged.
In the Retino Returns Free service, you can only use the contracted carrier Retino, meaning all returns go through our agreements. If you wish to use your own contracts with carriers, you must upgrade to the paid version.
Simply register and activate the Retino Returns service. You will start a 14-day trial period during which you have access to all features. If you do not add a payment card after it ends, you will remain on the free version, but advanced features will no longer be available.