Retino Flow handles the routine for you
Flow takes over what your agents repeat all day and solves it in seconds. 24/7, exactly by your rules.
What is Flow
Automate entire workflows
Retino Flow is an automation layer built right into Retino. Build any post-purchase care process exactly by your own rules. Then Flow handles it for you. It adapts to your store, not the other way round.
How it works
Flow works for you
Step by step, it does what you'd otherwise click through by hand. Plus, you build each Flow in plain words in the AI editor, no coding. Or leave the setup to us.
I’m interested in Flow
Built from your words
"When this happens, do that." Just write it as a normal sentence. Flow's AI editor turns your instructions into a working automation you can run straight away.
Built on your Retino
Flow reaches straight into your cases, orders, refunds and emails. It works with the data you already have, so you can launch it with no extra implementation.
Runs when it's needed
A new return, a customer query, a complaint, a status change. Any of these events can trigger a Flow on its own, with no monitoring or clicking.
Runs when it's needed
A new return, a customer query, a complaint, a status change. Any of these events can trigger a Flow on its own, with no monitoring or clicking.
Works step by step
From trigger to close. It checks, approves, refunds, replies, closes. It carries the case through to the end, no human needed. Even at three in the morning.
Connects to anything
Warehouse data, ERP or custom XML? Flow connects to them on its own, no developer needed. Run automations that you won't build anywhere else.
Capable of more than you think
Step by step to full automation
Here are a few examples of what Flow can do. And this is just the beginning. Flows stack into combinations of any size. Whenever you do something over and over, you can almost always turn it into a Flow and stop dealing with it for good.
1 z 5
Refunds, vouchers, credit notes
Still refunding by hand after every return? Flow checks the conditions, calculates the amount including postage and refunds on its own. If something's off, it hands the case to an agent.
Manually: 6m 15s
Flow: 1,5s
Goods received
Load case data
Run 5 checks
Passes checks?
Calculate amount
Hand over to agent
Refund money
Case closed
2 z 5
Sorting and assigning cases
Splitting cases across your team day after day? Flow sorts them for you: by type, language and order value, or even alphabetically.
Manually: 1m 30s
Flow: 1s
New case
Match order
Verify match
Evaluate rules
Jana
Lucka
Kristýna
3 z 5
Answering customers
Answering the same questions over and over? Flow understands text: it reads the message, finds the answer and sends it on its own. In the right language, instantly, even at three in the morning.
Ručně 10 min
Flow 12 s
Question: Where is the shipment
Check shipment status
Select customer language
Send response
Done
4 z 5
Shipping, statuses and deadlines
Tracking parcels, statuses and deadlines by hand? Flow creates the return shipment, waits for it to arrive back and moves the case forward on its own. 24/7, hands-off.
Manually: 4m 32s
Flow: 3s
New case
Create return shipment
Wait for delivery
Change case status
Done
5 z 5
Decisions, calculations and AI
Weighing up every case by hand? Flow checks the value and the customer's history, then picks the right path. And it can even read the message and gauge its sentiment.
Manually: 8m 45s
Flow: 6s
New return
Value under CZK 200?
Few returns in history?
Offer keep-it option
Standard return
Refund money
Case closed
Flow benefits
I’m interested in Flow
Minimal manual work
Whether you're a small store or a big brand, Flow automates the steps you'd otherwise do by hand. Start with what slows you down most, then automate the rest step by step.
Frees up your team
Flow takes care of the routine tasks you handle day after day. Your team only deals with the cases that need special attention.
Cuts costs
Less manual work. Handle seasonal peaks without hiring extra support staff. And you free up valuable time for the work that matters more.
Boosts satisfaction
Fast handling, consistent and multilingual care. A reply or a refund can happen even at three in the morning, so customers leave feeling exceptionally well looked after.
Reduces errors
Flow never forgets and follows your rules and deadlines to the letter. No typos, nothing overlooked.
Rules & Conditions
Makes the call, runs the numbers
Flow decides based on conditions. When the answer is in the data, it decides on the spot. But it can also understand what the customer wrote and decide what to do next.
It can do the maths too. It checks what the customer is returning and what they paid per item. Then it works out the exact refund, even down to a proportional share of shipping.
Read response
AI · LLM Call
Flow reads the customer's free-text response and classifies it.
Did they choose clearly?
Condition
Process choice
Refund /
voucher
voucher
Ask again
Follow-up
e-mail
Run steps6 steps
#1Load case data99ms
#2Read response1,8s
#3Evaluate conditions310ms
#4Refund order50ms
#5Send response to customer220ms
#6Close case32ms
Transparency
Check exactly what happened
Every run comes with a full history: which steps ran, how long they took and what data they worked with.
When you want to fine-tune something, you can see exactly where. And you know Flow is deciding just as it should.
Test mode
Test it live, risk-free
With sensitive processes you don't want to take chances, so you can run any Flow in test mode first. It goes through the entire decision process but skips the final action.
That way you confirm on real data that Flow decides correctly. And only once you're sure do you switch to live mode and let Flow run on its own.
Evaluate case
All branches
Decides what should happen.
Killswitch
OFF
Action blocked - email / refund will not be sent
Send email
Skipped
Leave the setup to us
We'll design and set up Flow with you. We'll go through your processes and needs together, no need to become an automation expert.
FAQ
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No. You build the process yourself: describe it in words in the AI editor and Flow assembles it for you. No developers, no IT ticket.
For more complex scenarios, our consultant will help. They'll set up Flow tailored exactly to your processes and train your team.
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For e-shops that handle repetitive routines at high volume. Whatever your team does over and over, Flow handles on its own.
On top of that, you can connect Retino with tools that don't have a standard integration. Flow can call any external API and be triggered by a webhook, so you send your data exactly where you need it.
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No. Flow is a layer on top of Retino Returns and Retino Tracking—it lives directly inside Retino. It works with the cases, orders, and shipments you already have there.
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Flow sticks to the rules you set for it: amount limits, conditions, checks. Anything that doesn't pass the rules gets handed off to an agent.
You can also run a new process in dry-run mode first and watch what it would do before going live. In real operation, 98.5% of runs complete successfully. The rest typically wait for a human's input—these aren't errors.