Whatever you’re handling, a few shipments of orders, our prices adapt to your volume. Tailor-made solutions for businesses of all sizes.
Over 2000 online stores use Retino to handle their returns and claims. Join other succesful online stores like Sconto Furniture, 4camping or Woox.
Offer your customers clear access to tracking their shipments. With custom branding, responsive design and all important information in one place.
Choose your plan
Total monthly price:
0 €
Core features to meet your legal obligations
Professional returns management for a shop of any size
Advanced features for the next stage of your shop's growth
We offer a 14-day satisfaction guarantee. If you pay us for the first time and change your mind within 14 days, write to us and we will refund your money. All premium features also have a 14-day trial period. If you deactivate the feature during the trial period, we will not charge you anything at all.
Of course. If you cancel a premium feature, it will remain active until the end of the monthly billing period and we will deactivate it after the billing period and you will not have to pay anything anymore. There are no long-term commitments with Retino.
You can use all popular credit cards. We use Stripe as a card payment provider. Please note that payment by bank transfer is only possible with the Enterprise plan.
The protection of customer data is one of our highest priorities. We use standard security approaches and tools to keep your data safe. We operate Retino in accordance with the GDPR.
Choose your plan
Total monthly price:
0 €
Professional tracking for a shop of any size
Advanced features for the next stage of your shop's growth
| Price per order | Free | 0.029 € | 0.039 € | Custom |
|---|---|---|---|---|
| Monthly payment | Free | 19 € | 129 € | — |
Automatic tracking of all shipments | Yes | Yes | Yes | Yes |
|---|---|---|---|---|
Automatic carrier detection | Yes | Yes | Yes | Yes |
Automatic order status notifications | Yes | Yes | Yes | Yes |
Full order status history | Yes | Yes | Yes | Yes |
Tracking frequency | 6 hours | 30 minutes | 30 minutes | 30 minutes or more often |
Data retention | 1 year | 3 years | 3 years | individual |
Problem shipment detection | No | Yes | Yes | Yes |
|---|---|---|---|---|
Automation rules | No | Yes | Yes | Yes |
Automatic storage extension | No | Yes | Yes | Yes |
Embedded Track & Trace page | No | Yes | Yes | Yes |
|---|---|---|---|---|
Transactional emails | No | 0.0025 € / email | 0.0025 € / email | Yes |
AI email editor | No | Yes | Yes | Yes |
25+ languages supported | No | Yes | Yes | Yes |
Delivery statistics | No | Yes | Yes | Yes |
|---|---|---|---|---|
Carrier performance comparison | No | Yes | Yes | Yes |
Problem shipment report | No | Yes | Yes | Yes |
Customer shipping rating | No | Yes | Yes | Yes |
Shipping cost analysis | No | No | Yes | Yes |
Advanced automation with Retino Flow You will receive 1,000 free credits upon activation to try it out | No | No | 0.04 € / credit | 0.04 € / credit |
|---|---|---|---|---|
AI-assisted processes Billed based on LLM credit usage | No | No | Yes | Yes |
Customer data platform | No | No | Yes | Yes |
Dynamic customer segments | No | No | Yes | Yes |
Advanced user permissions | No | No | Yes | Yes |
SSO via Microsoft Entra | No | No | No | Yes |
API access | No | Yes | Yes | Yes |
|---|---|---|---|---|
MCP server | No | Yes | Yes | Yes |
Webhooks | No | Yes | Yes | Yes |
Order sync with supported platforms | Yes | Yes | Yes | Yes |
Order sync via API | Yes | Yes | Yes | Yes |
Order sync via XML feed | 249 € per integration | 249 € per integration | 249 € per integration | Yes |
Customer support | Yes | Yes | Yes | Yes |
|---|---|---|---|---|
Customer success plan | No | No | Yes | Yes |
Professional onboarding | No | from 399 € | from 999 € | Yes |
Staff training | No | No | No | Yes |
Custom contract | No | No | No | Yes |
Payment | free | card only | card only | card or bank transfer |
We offer a 14-day satisfaction guarantee. If you pay us for the first time and change your mind within 14 days, write to us and we will refund your money. All premium features also have a 14-day trial period. If you deactivate the feature during the trial period, we will not charge you anything at all.
Of course. If you cancel a premium feature, it will remain active until the end of the monthly billing period and we will deactivate it after the billing period and you will not have to pay anything anymore. There are no long-term commitments with Retino.
You can use all popular credit cards. We use Stripe as a card payment provider. Please note that payment by bank transfer is only possible with the Enterprise plan.
The protection of customer data is one of our highest priorities. We use standard security approaches and tools to keep your data safe. We operate Retino in accordance with the GDPR.