tracking

Logistics reports that save money

Accurate data on costs, margins, and carrier performance. No estimates—just solid figures for better decision-making.

Cost overview
Delivery time
Problem shipments
Total costs (90 days)
€10,306
+12% vs. previous period
Margin %
14,7 %
+2.3% vs. previous period
Average cost per shipment
€3.60
+€0.20 vs. average
Average margin per shipment
€0.60
+€0.20 vs. previous period
Avg. delivery time
3.2 days
−0.5 days vs. previous period
On-time rate
94,3 %
+1.8% vs. previous period
Express shipments
1 247
+8% vs. previous period
Failed deliveries
89
−12 vs. previous period
Total problems (90 days)
837
−5% vs. previous period
Resolution rate
97,1 %
+0.8% vs. previous period
Avg. resolution time
2.1 days
−0.3 days vs. previous
Escalated cases
23
+8 vs. previous period
Most common shipment problems
Last 90 days
Returned to sender
324
Wrong address
216
Not picked up
158
Recipient refused
85
Damaged shipment
54
How it works

Data for better decisions

We automatically collect and match data from carriers and from your customers. We show it clearly — so you can decide and optimise your logistics.

Carriers
Shipment statuses, delivery times and costs
Orders
Shipping prices and source
Customers
Delivery ratings and on-site behaviour
1

Automatic collection

We collect and match the data. No manual setup or spreadsheets.

2

Clear analytics

Costs, speed, problems and satisfaction in one place.

3

Better decisions

Optimise carriers, prices and deadlines - and improve your logistics.

Overview

Complete delivery overview

Key statistics at a glance — how many shipments you send, how large a share you track and your overall delivery rate. See which carriers have the highest volume and the current status of your shipments.

  • Shipment volume over time and by carrier
  • Delivery rate and share of untracked shipments
  • Distribution of shipments by current status
Costs & margins

Cost and margin data

Real shipping costs and margins by carrier, country, weight and delivery type. Easily spot the loss-making and profitable parts of your logistics chain and check carrier invoicing.

  • Revenue, costs and margin per shipment
  • Loss-making segments (negative margin) instantly visible
  • Check unmatched items on invoices
Speed & punctuality

Know who delivers fast and on time

Measure how fast and reliably your carriers deliver. See delivery time across each transport phase, the spread from D+0 to D+7 and on-time rate against the promised date — and instantly spot who keeps deadlines and where shipments get stuck.

  • Know which carrier is the fastest
  • Know where shipments are delayed — in transit or at the pickup point
  • Know the deviation from the expected delivery date
Problems

Problem shipment data

Automatic detection of problem shipments — exceptions, losses and damage. See which carrier and which country cause the most complications, and react proactively.

  • Problem-shipment rate and its trend
  • Data by carrier, status and destination country
  • Lost and damaged shipments under control
Satisfaction

How customers rate delivery

Delivery ratings straight from customers — average rating, share of satisfied customers and carrier comparison. Pick carriers based on real experience, not just price and speed.

  • Average rating and share of satisfied customers
  • Star ratings (4–5 ★) and customer comments
  • Comparison of carriers and countries by satisfaction
Track & Trace

Tracking page as a touchpoint

Live analytics of your Track & Trace page — how many customers are tracking their shipments right now, in which language and from which sources. Updated every 30 seconds.

  • Active users and viewed shipments in real time
  • Events by type and domain
  • Language breakdown of visitors
Benefits

What you gain from the reports

Concrete results you'll feel in the first month. Data is collected automatically once orders and carriers are connected — no setup needed.

Cut costs

Identify problem carriers and routes. Optimise shipping or adjust shipping margins.

Solve problems proactively

React to problem areas, whether it's pricing, return rate or carriers.

Decide based on data

You have concrete data from carriers and customers that lets you optimise.

Speed up delivery

Know exactly which carriers deliver fastest on specific routes. Optimise your logistics.

Save hours every week

All reports are generated automatically. No manual data downloads or spreadsheets.

Boost satisfaction

Customers give you feedback and you can improve your services based on this data.

Success stories

“With Retino Tracking we have access to data that e-shops normally don't have. We run more marketing activities and we've already negotiated cheaper shipping.”

Group 85 1
Lukáš Sluka
CEO
Read the case study
Social proof Olivia
Group 85 1
67 %
fewer undelivered shipments
free trial

See all Retino Tracking features.

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Frequently asked questions

We collect delivery data automatically from carriers (Track & Trace) and from your e-shop once orders are connected. Everything is matched and evaluated without manual work.

No. Once carriers and orders are connected, reports are generated automatically and updated continuously. No spreadsheets.

We support all major carriers (PPL, GLS, Zásilkovna, Czech Post, InPost, DHL and others). Data is compared across carriers in one place.

You get the first overviews right after connecting; meaningful comparisons of costs, speed and satisfaction usually within the first month of operation.

Yes. You can filter costs, margins and delivery rate by carrier, destination country, weight and delivery type.

Yes, the reports and cost analysis are part of Retino Tracking. You can try it for free.