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How to Write Message Templates which Don’t Make You Sound Like a Robot

How to Write Message Templates which Don’t Make You Sound Like a Robot More than 70% of customers prefer email communication while buying things online. If they don’t get a quick response, they will switch to another e-shop. It is almost impossible to write manually to every customer. You have to think about every single email […]

5 Reasons Why Customer Feedback Matters

5 Reasons Why Customer Feedback Matters Customer feedback is a guide on how to improve your business. It can help you increase your sales and you’ll be able to address the customer’s needs. If a customer provides feedback, it means that he is willing to spend some time to give you a tip how you […]

Pavlína Louženská: Customer aftercare service as a key to success.

Pavlína Louženská: Customer aftercare service as a key to success. It is not easy to stand out from a crowd of competitors, especially when you consider how big the eCommerce market is. A key is to concentrate on the customer needs and provide them a perfect sales and aftercare service. According to Pavlína Louženská from […]

The Importance of Effective Communication with Consumers

The Importance of Effective Communication with Consumers Communication in the return process starts when you write your terms and conditions. If they are simple and do not discourage your customers, the customers are likely to continue shopping. As a result you can establish a deeper relationship with them. Good communication is the key to retaining […]

Why a Good Return Policy Is Important For Retailers

Why a Good Return Policy Is Important For Retailers For 91% of customers, a return process is an important factor when making a decision about future purchases. If the process is difficult for them, they won’t return back.  The risk of shopping via the internet is that a customer can’t touch the product and may […]